Online Reviews: Why Do They Matter When Hiring a Roofer?

One of the best ways to judge a roofer is through online reviews. BrightLocal’s 2017 Local Consumer Review Survey says 85% of consumers trust them as much as personal recommendations. Spending a little time reading testimonials written by your prospective company’s past customers is truly beneficial.

For A1 Roofing and Construction, here’s why it’s important to read several reviews on reliable sites when hiring a roofing contractor:

They Tell You if a Contractor Is Dishonest

Online reviews can warn you against false claims and scams. They can give you an idea whether the roofer means what they say. Although the industry predominantly consists of honest and hardworking individuals, some don’t hesitate to give empty promises just to attract customers. Since there’s a contract involved, you should determine if you can trust the other party before signing on the dotted line.

They Reflect the Contractor’s Track Record

Testimonials are written pieces of the roofing contractor’s business history. Many reviewers write about the highlights and issues with the project, sharing the actual events for the world to know. Review sites are the best source of information to learn about the good and bad experiences of your fellow homeowners with particular roofers.

They Show How a Contractor Resolves Complaints

Nobody’s perfect, but reliable roofers make every effort to make up for their mistakes. They have conflict resolution policies to address misunderstandings the proper way. This is why it’s not uncommon to find reviews with a negative comment but a high rating.

With over 25 years in the roofing business, A1 Roofing and Construction takes pride in being trusted by homeowners. We have received rave reviews published on Better Business Bureau®, Angie’s List® and GAF sites. “Professional and knowledgeable” and “quality workmanship at a reasonable price” sum up the feedback that we have received from our valued customers over the years.

Experience the difference of working with an Angie’s List Super Service Award and BBB Customer Satisfaction Excellence Award winner. Call us at (401) 265-1019 today to discuss your roofing needs, and get a free estimate in Tiverton, Newport or Providence, RI.